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The integration of artificial intelligence (AI) in the banking sector has ushered in a transformative era, revolutionising financial services and redefining customer experiences. As AI applications process vast amounts of data with unprecedented efficiency, they are reshaping the financial landscape and offering innovative solutions that optimise operational processes and enhance security measures. AI-Powered Operations in
More people in the UK are paying with cash to help them manage their budgets. With Nationwide recently reporting that cash usage had increased for a third year in a row, it is a sharp reversion of the trend towards the cashless society predicted during the pandemic when people preferred contactless payments. Banks must make
With the momentous changes, we saw in the banking space in 2024, we expect that 2025 will continue with this trend. The year is expected to drive access to cash efforts that were laid out in 2024, see banks leveraging customer data in a smarter way and develop more robust cyber security strategies. The regulatory
Shared infrastructure like ATM networks or branches can help maintain physical access to cash and financial services in communities that are at risk of losing their local bank branch or ATM. As we know from our work with Batopin, the ATM pooling initiative for Belgian banks, shared banking infrastructure can enable investment in modern self-service
