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As we look back at 2021, we witnessed many banking industry challenges both around the globe and in Europe. Banks modernised their branch and self-service infrastructures, ATM pooling initiatives were implemented, and there was a focus on access to cash by governments and consumers. Now that 2022 has arrived, Auriga predicts five key trends likely
A few weeks ago, we attended our first in-person conference in London after many, many months of virtual events. Auriga has always been present at the RBR Branch Transformation and BankSec conference in London, so it was a real pleasure to be back with a physical stand on November 30th – December 1st, and to
In our digital age, banks need to constantly improve user experience by adopting innovations within IT budget allowance to remain competitive. Up for consideration are chatbots and virtual assistants, which can provide real time customer assistance and support, whilst reducing costs for banks. They come in different shapes and sizes, including voice, and are predicted
As October is National Cybersecurity Awareness Month (ECSM), it is important that key decision-makers in the financial services sector know the best strategies to ensure the security of banks’ assets as well as how to efficiently and reliably defend their networks. This is especially true and important in the age of digitalisation, where the surge
