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Technology versus Humanity? Banks have been struggling with the concept of being more personal with their customers. ‘Banking for Humanity’, a concept explored by fintech guru Chris Skinner, is considered as a remedy for this; with new banking technology innovation spearheading the way for banks to adopt a human touch and be more empathetic. Chris Skinner
Just like the previous year, Auriga kick-starts the new year with a list of 2020 trends, which we anticipate will define the banking sector in the upcoming 12 months. 1. Bank branches remain a necessity Bank branches nationwide may be reducing in numbers due to their expensive running costs; however, it will remain a traditional
From the delicious coffee booth we sponsored to the engaging conversations we struck up with banks and financial organisations, there were loads of highlights from #ATMEurope2019 and #BT19, but here are a few of our favourites. As a leading European supplier of technological solutions for the omnichannel banking and payments, Auriga couldn’t possibly miss the
While they turn to online banking, and given the rise in digital transformation, most customers still value financial advice face-to-face, especially for complex transactions. Accenture’s recent study of financial service consumers show that on average two-thirds of them favour face-to-face interaction with their bank. But, as banks rationalise branch networks,how can they facilitate cost reductions,
