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A Customer Service Survey As of August, banking providers in the UK are obliged to publish information on how likely people would be to recommend their bank, inclusive of its online, mobile, branch and overdraft services. The results come from an independent survey of thousands of personal and small business customers – and must be
With more bank branch closures recently announced by some of the high street’s biggest names, Auriga is urging banks not to miss a trick when it comes to rethinking their branch networks and to look at how banks in the rest of Europe are transforming their branches. It is no secret that retail banking is
With the UK in the midst of a long, hot summer, we wanted to take the opportunity to reflect on what has certainly been a big year for banking to date. The newspapers have been packed with stories of the fight-back against a cashless, branchless society. We attended some great events across Europe which showed
The banking industry is under incredible pressure. The rise of FinTech has created an ever increasing number of challengers, traditional methods of banking are under increased pressure to remain open (with almost 3000 UK bank branches closing their doors in the past three years) and as consumers we want to bank anytime, anywhere and in
