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As retail banks approach the half-year point, how should we be judging the success of their customer service strategy six months into 2024? Should the metric be how much have they digitised their teller services or how many cross–channel services have they offered? This is how major banks measure success in responding to changing customer
The date for the UK General Election has just been announced. This led our VP of international sales, Mark Aldred, to consider how much the loss of in-person banking services should be considered by politicians. Writing in Electronics Payment International (EPI), Mark argued politicians should address voters’ concerns about the decline in in-person access to
As banks continue to digitally transform their operations, the question is how ATMs fit into this strategy. Could it be a case of ATMs disappearing off high streets, like bank branches have, or can financial services institutions look at ways to evolve these devices and adapt them to the changing tides? Even though 2023 saw
Banks need to focus on making cash, ATMs, and electronic payments more sustainable as they work towards their green goals. Cashless payments and digital money have a growing carbon footprint that financial institutions must take into account. Deploying sustainable ATMs Managing ATMs well and handling cash responsibly can make using cash eco-friendly. A few years
