IT 
ES 
More often than not, Artificial intelligence (AI) is seen as a doomsday topic by some, but others believe AI has the potential to change the world. With the UK being set to become the global hub of AI regulation, it creates trusted and responsible technology. We cannot hide away from AI and machine learning in
As physical bank branches close on high streets across the UK, cash is becoming increasingly sparse. It is also being used as an essential part to protect against the cost-of-living crisis. The UK saw a record breaking day on 22 December 2023 where more than £62 million in cash was withdrawn from Post Office branches. In the
2024 will be another major year of change and challenge for retail banks. Our hope is that we see some retail banks take a more ambitious approach to digital self-service banking and not simply mark the year by more branch and ATM network cuts that harm customers. Will the brakes be applied on branch and
As our lives continue to become more digital, consumers are fuelling the omnichannel revolution and expect a frictionless experience in every aspect of their life, including banking. To stay relevant, sustain growth, and compete, financial institutions must overcome fragmented channels and close the online/offline divide, but how? The rise of neobanks With the rapid emergence
