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Developing age-friendly banking services in an increasingly digital age has been a rumbling issue for years. Back in 2016, for example, the UK’s financial regulator, the FCA, published a series of papers on the need for age-friendly banking as the number of UK branches were halved. Since then, the conditions that may risk causing financial
A recent report from the MetabaseQ cybersecurity company reveals a new ATM jackpotting malware variant, dubbed FiXS, infecting ATMs in Mexico. ATM Jackpotting attacks use malware to steal large amounts of cash from an ATM without having to use a credit or debit card. 1.1 FiXS: New ATM Malware, old techniques Identified in February 2023, FiXS uses
Banks are faced with various challenges, from cost pressures to customers’ rising expectations, and are struggling to adopt scalable strategies for delivering excellent service. They have a greater focus on self-service and automation, changing the shape and flow of traditional branches. For example, tellers have become consultants focused on selling value-added services rather than simple
A month or more into 2023 we have already seen major alerts about banking cybersecurity, plus new insights into how banks can strike back against cyber criminals. Published in January, EY’s authoritative survey of chief risk officers (CROs) at major banks revealed that cybersecurity now tops the list of near-term risks for banks globally, ahead
