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According to research by PwC, trust in financial services has been eroded – fewer than one in three consumers trust their bank. This comes as the general perception of overpaid financial services executives; the feeling that policies and regulatory responses have yet to deliver real change; and the absence of other remedies for customers to
This week, the UK financial regulator, the Financial Conduct Authority closed its consultation on how banks manage branch and ATM closures and conversion and whether its guidance on these matters should be changed. This consultation was significant because the FCA suggested that previously agreed best practices on how banks plan and communicate the change of
ATMIA, the leading non-profit trade association representing the entire global ATM industry, has announced Auriga as the winner of the “Improving the Costs of Cash White Paper” contest. Auriga’s “The Cash Management Crunch Resolved by Auriga” white paper was acknowledged for its insights into cash management optimisation. The contest encouraged the global ATM industry to
With the rise of digital transformation in the post-pandemic era, customer behaviour has changed rapidly and in large numbers, according to McKinsey’s Global Banking Annual Review 2021 report. Customers are wanting further channels to conduct their financial transactions in addition to visiting bank branches. As a result, financial institutions are forced to focus their customer
