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Mark Aldred, Auriga’s VP of International Sales, joined Brett King on Breaking Banks to deep-dive into current industry hot topics such as the impact of COVID-19 on banks, branch closures, and how technology is changing the nature of banking. The ongoing wave of branch closures are attempts by banks to address the problem of cost
As we look back at 2021, we witnessed many banking industry challenges both around the globe and in Europe. Banks modernised their branch and self-service infrastructures, ATM pooling initiatives were implemented, and there was a focus on access to cash by governments and consumers. Now that 2022 has arrived, Auriga predicts five key trends likely
A few weeks ago, we attended our first in-person conference in London after many, many months of virtual events. Auriga has always been present at the RBR Branch Transformation and BankSec conference in London, so it was a real pleasure to be back with a physical stand on November 30th – December 1st, and to
In our digital age, banks need to constantly improve user experience by adopting innovations within IT budget allowance to remain competitive. Up for consideration are chatbots and virtual assistants, which can provide real time customer assistance and support, whilst reducing costs for banks. They come in different shapes and sizes, including voice, and are predicted
