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At the ATMIA’s Europe and Emerging Markets 2024 conference, Brendan Thorpe, Customer Success Manager at Auriga spoke to Robin Amlôt, Managing Editor at IBS Intelligence and host of the IBSi Podcast about the importance of intelligent data management in the ATM and banking industry.
In this podcast, Brendan explores why it is so important for financial services institutions to get their data right and says:
“it is very common for businesses to harvest and hoard data but not to use it”.
And this applies to how banks’ ATM networks collect a vast amount of data, but it is not being analysed in an intelligent way to support their operations or customers. This data can be leveraged for insights into how customers are using the ATM and the self-service channel and how that endpoint is performing. Collecting this data can be a key turning point for banks to understand how to make their ATM network more user friendly.
The podcast episode also covered the role of cash going forward. As Brendan notes:
“there’s more cash in circulation than there has ever been. Part of that is simply down to inflationary pressures and the fact that cash is devalued, so there is more cash in circulation.”
Banks must ensure that they have a robust cash management strategy and Cash-In-Transit (CIT) infrastructure, which can optimise the cash forecasting and replenishment processes. This works to reduce any unneeded trips to fill ATMs with cash, which, in turn, lowers CIT costs.
At Auriga we are aware of these challenges and needs, so our advanced state-of-the-art ATM solutions support ATM operators and financial institutions to maintain their competitive advantage.
You can listen to the full podcast episode here:
