It is clear cash is here to stay, but banks need to improve their offering

Personalising the customer experience at the ATM channel allows banks to provide a tailored and individual experience, improving customer satisfaction and loyalty.

This can be achieved in a variety of ways, from sending messages prompting the purchase of a new product to allowing customers to personalise their online, mobile and ATM banking service.

Auriga’s WinWebServer software suite allows customers to go one step further. Find out how in our white paper.