WHITE PAPERS

Maintaining free access to cash for the community while minimising costs demands robust cash management strategies.

This white paper explores how modern cash and ATM management and new models for managing ATMs can enable banks and independent ATM deployers (IAD) to make access to cash more convenient, secure and operationally viable against rising cost and regulatory pressures.

Banks have placed a strong focus on delivering next zero targets by 2025, but how can they successfully achieve this goal?

They need to focus on making cash, ATMs, and electronic payments more sustainable and reduce the carbon footprint.

In this White Paper we set out how a net zero cash management strategy can be something that banks and ATM operators can execute on to achieve their green goals.

To reconcile the demand for free access to cash with the requisite cost reductions, banks are increasingly turning towards tech-driven solutions in cash management that elevate service levels while driving down expenses. Traditional cash management approaches are increasingly becoming outdated, paving the way for modern, data-driven solution.

This white paper explores what is ahead for cash management in the banking sector.

Banks are facing two main challenges: provide customer an even more engaging and omnichannel digital experience and reduce infrastucture and operational costs.

What’s next fot ATMs and bank branches then?

Read our latest white paper to explore three main business strategies that would allow financial institutions to remain competitive, provide exceptional services, and continue to play a vital role in the communities they serve.

Recently, a new ATM jackpotting malware variant, dubbed FiXS, has been identified as a new threat infecting ATMs to steal large amounts of cash. What exactly is the modus operandi of this new malware and how can banks defend against it?

Adopting a Zero Trust protection model, which Auriga’s Lookwise Device Manager solution is based upon, is the solution for securing ATM and ASST devices and preventing cyber-attacks from taking place.

The banking industry has seen many changes in 2021, both in Europe and around the globe.

We witnessed cases of banks modernising their infrastructures, the adoption of ATM pooling initiatives, and a continued focus on access to cash by governments and consumers alike.

That said, as we approach the end of the year, in this White Paper Auriga proposes five key trends likely to be seen in 2022 within the financial services industry.

Banks are confronted with what seems to be an impossible puzzle to solve. Even as more customers go cashless, banks are under greater social pressure to provide access to cash, but the cost of delivering this is too high.

The answer seems to be ATM pooling, that involves transferring ATM fleet ownership of two or more banks into a separate entity. But how can banks extract the most benefits from ATM pooling?

As there has been an increase in customer demand for a digitally enabled omnichannel consumer experience, the role of the ATM as an important channel for accessing banking services, has been challenged.

However, the ATM and its family of devices are essential to the infrastructure of the modern branch, as they can offer 24 hours of local or remote services across a whole range of products and services.

This means that financial organisations need to take action now with policies that preserve and improve access to cash and services, whilst also addressing operational costs and changing customer habits.

Digitalization and cybersecurity are two concepts that go hand in hand. With the progressive transfer of financial services to the digital space, security needs to be reinvented, no matter what channel customers are using.

As a desired target for cybercriminals, financial institutions have been forced to deploy comprehensive, intelligent and proactive security strategies.

It is time to step back and take a look at 2020, consider the lessons learnt and the trends likely to emerge in the banking sector in the next 12 months.

Banks must demonstrate a solid understanding of the current industry landscape and stay aligned with customers’ needs and expectations in order to differentiate themselves against competitors.

With that being said, we want to kick off this new year with a list of 2021 banking trends, which we believe will impact the industry in the upcoming months.

ATMs have now become a popular point of exploitation for cybercriminals.

Read on to find out how banks can use effective countermeasures with the Lookwise Device Manager (LDM) security solution to stop current and future types of cyberattacks.

Traditional ATM Acquiring architecture needs an infrastructure upgrade to be able to remain relevant within the context of an increasingly wide range of digital channels and changing customer behaviours.

Happily, technology has evolved and a Channel Integration model has emerged which looks to be able to solve many of the problems that ATMs are coming up against.

In a digital first world, the ATM of the future has the potential to be pivotal, and to complement, enhance and even replace branches, helping banks meet the challenges they face from all quarters.

Lean bank branches are physical locations in which banking services have been optimised to maximise efficiency, slash operating costs and boost customer satisfaction.

Find out the four key reasons banks should consider investing once the Coronavirus lockdown is over.

It goes without saying that 2019 was a busy year for the banking sector but what does 2020 have in store for banking?

Here are the top 5 banking technology trends that will define 2020.

This white paper explores the top 5 banking trends that will define the industry throughout the year and how banks need to prepare.

Many customers say banks can be faceless to deal with.

A new concept called “banking for humanity” and popularised by a top fintech guru, attempts to remedy this.

But, how can banks use technology to humanise their services and be more empathetic?

This white paper considers some of the likely steps.

To survive in today’s market, banks have to think differently. Investing in innovative technologies such as video banking – as part of a digital transformation – is one way financial institutions are adapting.

This doesn’t mean humans will be made redundant, but it does mean their roles will change.

So, as banks pilot or expand their video banking plans, what should they consider?

Follow our 5 easy tips to stay in the know.

For a decade or more, banks have been targeting the Millennial customer born between 1980 and 1994.

But today Millennials are as likely to be senior managers within many retail banks.

So perhaps attention should shift to the next wave of new customers called Generation Z?

This white paper explores Generation Z, their behaviours, attitudes to banks and finance, and how banks can appeal to them.

Digital transformation can mean huge IT costs. While traditional banks are absolutely right to invest, how can they do it in a way that doesn’t overstretch their budget?

Discover Auriga’s top tips for banks saving money while future-proofing their business.

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Cash and ATMs still have an important role to play in our everyday lives, and will continue to do so for the foreseeable future.

However not all banks are able to leverage the full potential of self-service devices: banks that do not invest enough in their ATMs risk missing out on inherent benefits of the technology, such as improving customer engagement and creating new opportunities and services.

Download the white paper to find out what banks should be doing to retain customers and mantain access to cash.

Extreme remote banking – a term encompassing the provision of banking services in extremely remote, rural communities – should be a key focus for every UK retail bank right now.

Why?

There are potential ramifications of new legislation on banks, as well as ethical debates around the accessibility of financial services in small communities.

Banks should therefore invest in and maintain remote banking to avoid missing out on not just revenue opportunities, but more importantly, valuable relationships with customers.

Download the white paper to find out what should banks be doing to improve access to financial services in small communities and remote areas.

What does 2019 have in store for banking?

This white paper explores the key banking trends that will shape the industry throughout the year and how banks need to prepare.

Discover how bank branch location, fintech partnerships, AI experimentation and more will impact banking over the next twelve months in our white paper.

When it comes to demographic trends impacting access to financial services, there has been a heavy emphasis on how the Millennials – or digital natives – are going shake up the way people bank.

However, there is a bigger demographic tidal wave hitting the sector with our society becoming more and more dominated by ageing consumers. Banks need to adapt to a sharp increase in the number or older consumers.

Download the white paper to find out how financial institutions should respond to the ageing population trend and improve accessibility for elderly customers.

Key banking channels are hugely important to customer engagement and are nearly all in the cloud, with the ATM being left relatively untouched by cloud technologies and locked away from potential benefits.

Exploiting cloud technologies provides the best approach, and sits somewhere in between the ‘fat’ and ‘thin’ client approaches – a solution often known as a “Smart Client”.

Download the white paper to find out why banks need to consider a cloud-based ATM architecture to facilitate innovation to revolutionise performance and customer experience.

Big Data, also known as ‘digital black gold‘, is a real gold mine in terms of extracting value.

Starting from the extracted historical customer data, a bank can motivate customers and improve the interaction with them.

Retail banking is forecast to be one of the industries which will experience the most economic benefits from big data, though the use of it isn’t without its challenges for retail banks.

Discover how financial institutions can turn data into action and business value in our white paper.

2018: what lies ahead for the banking industry?

We expect to see a few large changes in 2018, all centered around digital transformation and self-service software.

Download the white paper to discover which key banking trends lie ahead and our insight on how banks can prepare to face this year’s challenges.

Artificial intelligence is on the rise, and companies everywhere are exploring how this technology can help enhance the customer experience.

As well as explaining the three key considerations for banks bringing chatbots into the customer service experience, this whitepaper considers the future of chatbots in banking.

Download the white paper and find out why AI promises to be a win-win for both banks and their customers.

50 years ago the first ATM marked a fundamental shift in the banking sector, and chatbots are a continuation of this automation trend.

Although banks will undoubtedly face some teething issues along the way, the trend towards AI in banking suggests that it will be instrumental in delivering a smarter and more personalised service to clients.

Download the white paper to find out what further work is needed if these systems are to truly revolutionise the bank-client relationship.

Big Data and huge swathes of information can be harnessed to improve the customer experience.

Although there is some way to go before banking can be truly included in the Internet of Things, it is certainly on its way, especially considering the huge innovation potential of this phenomenon.

Download the white paper to find out more about Internet of Things and the potential for its use in banking.

The phrase “branch of the future” is more popular than ever and the challenge of a diversification in the way in which customers bank today is real.

Generational changes in expectations also mean the smartphone generation wants more than functionalism and customisation; they want maximum value and a heightened customer experience.

Discover how bank branches must change to fit into the varying needs and wants of today’s customers, across all generations.

Download the white paper to find out how banks must rethink and reposition branches – the cornerstone of sales and underwriting of financial products – in their distribution strategy and relationships with customers.

Personalising the customer experience at the ATM channel allows banks to provide a tailored and individual experience, improving customer satisfaction and loyalty.

This can be achieved in a variety of ways, from sending messages prompting the purchase of a new product to allowing customers to personalise their online, mobile and ATM banking service.

Auriga’s WinWebServer software suite allows customers to go one step further. Find out how in our white paper.

As the number of staffed bank branches declines in the UK, the smart ATM stands as a profitable solution.

It allows bank customers to not only withdraw cash and check their bank balances, but also replicates the services normally found behind the bank counter.

Download the white paper to discover why the UK is the ideal environment for smart ATMs and their extensive range of capabilities.