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With the start of the new year, Auriga wants to provide its perspective on the main trends that will mark the banking sector in 2024 and outline the future challenges for banking institutions and strategies on how to address them. In particular: Assisted self-service: a hybrid approach to banking Banking hubs rollout Conversational AI Cybersecurity
What 2024 has in store for Retail Banking
As the banking sector sails into 2024, the current is shifting towards an era defined by digital transformation and innovative customer service strategies.
No longer monolithic conservative institutions, they are becoming dynamic digital service providers sensitive to how technology and customer behaviour is changing.
In this whitepaper, Auriga will deep-dive into the top trends to consider over the next 12 months for the banking and fintech industries.
2024 will be another major year of change and challenge for retail banks. Our hope is that we see some retail banks take a more ambitious approach to digital self-service banking and not simply mark the year by more branch and ATM network cuts that harm customers. Will the brakes be applied on branch and
