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The benefits of this model for both customers and banks
Banks were already in a whirlwind of change and now the pandemic is increasing the challenges they face.
More and more branches are closing amid falling footfall, rising costs and increasing competition from online challengers.
The solution is to move to a “lean bank branch” model, which increases value for customers by using self-service for simple functions and video calling booths for one-to-one personalised advice.
Branches can reduce operating costs while still providing high levels of service.
This whitepaper outlines the four key reasons banks should invest in lean branches. Read now to find out:
- How the model cuts unnecessary costs and maximises efficiency
- The opportunities available to create new streams of revenue to drive profitability
- How lean branches evolve the banking experience and drive greater customer loyalty
- How keeping branches open maintains accessibility to financial services for local communities
